FAQs

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, and American Express, Shop Pay and other secure payment options listed at checkout.

 

How do I track my order?

You’ll receive an email with tracking information once your order ships. Alternatively, you can track your order directly by entering your order number and email address on our order tracking page.

 

What is your return policy?

We offer a hassle-free 30-day return policy for unused, undamaged items in their original packaging. If you’re not satisfied with your purchase, please contact us at support@purple-district.com to initiate a return or exchange.

 

Do you ship internationally?

Yes, we ship to select international destinations. Please refer to our Shipping Policy for more details. Note that international orders may incur customs duties and taxes, which are the responsibility of the recipient.

 

How can I contact customer service?

You can reach us via email at [Insert Contact Email] or by phone at [Insert Phone Number]. Our support team is available Monday through Friday, from 9 AM to 6 PM EST.

 

6. Can I cancel or modify my order after placing it?

Yes, orders can be modified or canceled within 24 hours of placement. Please contact our customer support team as soon as possible to make changes.

 

7. What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please email us at [Insert Contact Email] within 7 days of receiving your package. Include your order number and photos of the issue so we can resolve it promptly.

 

How do I stay updated on new products and promotions?

Sign up for our newsletter at the bottom of our homepage to receive updates on exclusive offers, new arrivals, and more.

 

Are your products eco-friendly?

We are committed to sustainability and actively seek eco-friendly materials and ethical production practices. Learn more about our initiatives [here] [Insert Link].

 

Do you offer gift wrapping?

Yes, we offer gift wrapping services for select items at checkout. Make your purchase extra special with beautifully wrapped packaging!