Shipping Information
By placing an order through this website, you agree to the terms outlined below. These conditions are provided to ensure both parties are fully aware of their responsibilities, aiming to set clear expectations and provide mutual protection for the services offered.
Purple District ("we" and "us") https://www.purple-district.com ("Website").
1. General Information: Stock Availability
We strive to keep accurate stock information on our website, but occasionally, there may be stock discrepancies. If an item you ordered is out of stock, we will fulfill the available products and contact you regarding the backordered item. You may choose to wait for the restock or request a refund for the unavailable item.
2. Shipping Costs
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. These charges will be collected at the time of purchase, and the final price displayed includes all shipping costs.
3. Returns
3.1 Returns Due to Change of Mind
We gladly accept returns for change of mind, provided the request is made within 15 days of receipt. Items must be returned in their original packaging, unused, and in a re-sellable condition. Return shipping will be at the customer's expense, and they must arrange their own shipping. Once the return is received and approved, we will issue store credit for future purchases. We will notify you via email once the process is completed. Please note that shipping fees will not be refunded.
3.2 Warranty Returns
We honour valid warranty claims if submitted within 90 days of receiving your items. Customers are responsible for pre-paying the return shipping, which will be reimbursed upon successful claim approval. Once we receive the warranty item, it will be processed within 7 days. Upon approval, you can choose between:
- A refund to your original payment method
- Store credit
- A replacement item (subject to availability)
4. Delivery Terms
4.1 Domestic Shipping
Domestic orders typically take 7-10 business days in transit.
4.2 International Shipping
International orders usually take 7-21 business days in transit, depending on the chosen courier service. A more specific estimate will be provided during checkout.
4.3 Dispatch Times
Orders are processed and dispatched within 2-4 business days after payment confirmation. Our warehouse operates Monday-Friday, excluding national holidays. Any delays due to holidays will be kept to a minimum.
4.4 Change of Delivery Address
You can request a delivery address change any time before your order is dispatched.
4.5 P.O. Box Shipping
We ship to P.O. box addresses using postal services. Couriers are not available for these addresses.
4.6 Military Address Shipping
We ship to military addresses using USPS. Courier services are unavailable for these addresses.
4.7 Out of Stock Items
If an item in your order is out of stock, we will hold your entire order until the item is available. Existing items will be reserved.
4.8 Delivery Time Exceeded
If your delivery exceeds the expected timeframe, please contact us so we can investigate.
5. Tracking Notifications
Once your order is dispatched, you will receive a tracking number or link to monitor your shipment’s progress using the latest updates from the shipping provider.
6. Damaged Parcels
If your parcel is damaged during transit, please reject it upon delivery and contact our customer service team. If the parcel was left in your absence and is damaged, reach out to customer service for further assistance.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is already included in the product prices displayed on our website.
7.2 Import Duties & Taxes
For international shipments, import duties and taxes may be due upon arrival in the destination country. These fees vary by country, and we advise you to check these potential costs before placing an order. If you refuse to pay the applicable fees, the goods will be returned to us at your expense, and a refund for the goods (excluding shipping) will be issued.
8. Order Cancellations
You may cancel your order any time before it is dispatched. If the order has already been dispatched, please refer to our refund policy.
9. Insurance
9.1 Damaged Parcel Process
If your parcel is damaged in transit, we will process a refund or replacement after the courier completes their investigation.
9.2 Lost Parcel Process
If a parcel is deemed lost during transit, we will process a refund or replacement once the courier completes their investigation.
10. Customer Support
For all customer service inquiries, please email us at: support@purple-district.com